Settlements Officer

at Lendly (View all jobs)

Melbourne, VIC

Quite simply, a Lendly Settlements Officer plays an irreplaceable role in our success as a company. The perfect candidate aspires to be a fantastic advocate for our customers, delivering superior service and helping design the best service policies and infrastructure in the world.

Lendly is looking for a Settlements Officer to take our over-the-phone, on-the-web and in-person customer experience to the next level on a Full-time basis.

A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position. And since we're Australia’s' fastest-growing finance brand, your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing a high level of tough service issues. 


  • Will serve as the front line, on-call resource for all customers via phone, email, live chat and in-person
  • Can quickly and thoroughly solve problems for customers any time, if transactions and the experience don't go 100% as planned
  • Will work with our leadership team to develop initiatives that improve the customer experience
  • Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams
  • Must be 100% awesome


  • Value self-awareness, intellectual honesty, judgment, empathy and positive energy - often over career experience
  • Work hard because we love what we’re doing, but also believe in balance
  • Will back up our talk with challenging projects, random acts of team-wide fun, awesome co-workers and the rare tribal atmosphere that also values individuality
  • Run a rolling application process throughout the year (even when we aren't immediately adding to our team) so that we can stay connected to the brightest talent available
  • Are excited to hear from you

The position is open to Australian Citizens and Permanent Residents. 

Note to Recruiters: We do not work with any recruiters as a matter of company policy. Please do not email us.

Lendly is an equal opportunity employer.

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