Customer Loyalty Team

at Lendly (View all jobs)

Melbourne, VIC

Want to take part in building something new? Passionate about helping people? You’ll need to work hard, stay focused, and adapt to frequent change as we grow and optimise this new team.

You won’t be making cold calls - but you will spend the majority of your day talking to our customers over the phone. You will fully understand and appreciate the importance of our customer's happiness and are willing to get innovative to ensure the customer has the best experience possible.

You...

  • Will be licensed to WOW! Lendly customers
  • Love making people happy and want to help everyone feel great
  • Offer additional products and services that help our customers reach their goals
  • Deliver value to the company through customer conversion, retention and cross sell
  • Must be able to remain focused in a fast paced environment, speaking to as many as 40 customers per day while taking inbound calls and making outbound calls

We...

  • Value self-awareness, intellectual honesty, judgment, empathy and positive energy - often over career experience
  • Work hard because we love what we’re doing, but also believe in balance
  • Will back up our talk with challenging projects, random acts of team-wide fun, awesome co-workers and the rare tribal atmosphere that also values individuality
  • Run a rolling application process throughout the year (even when we aren't immediately adding to our team) so that we can stay connected to the brightest talent available
  • Are excited to hear from you

The position is open to Australian Citizens and Permanent Residents.

Note to Recruiters: We do not work with any recruiters as a matter of company policy. Please do not email us.

Lendly is an equal opportunity employer.

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