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What happens if I spend more than budget?

If during your lease you spend more than budget, Lendly will contact you to increase your pre-tax payment. If at the end of your lease your balance is negative, Lendly will invoice your employer for the shortfall and your employer will recover any funds due from your directly.

What happens if I spend less than budget?

At the end of your lease any unused funds are returned to your employer. Once any adjustments are made and PAYG tax is deducted, the balance is refunded to you.

What happens if I leave my employer?

If you’re leaving your employer, call us as soon as possible so we can discuss the following options available to you:

  • Re-novate the vehicle with your new employer, if your new employer’s salary packaging allows. You’ll need to sign a new novation agreement with your new employer and fleet provider to continue to manage your novated lease.
  • Continue to make lease payments as a direct debit until the lease ends or until you wish to payout the vehicle. The lease term remains the same and your residual amount will still be due at the end of the lease. Under this option all of your running costs will be at your own expense and paid for from your post-tax dollars.
  • Payout the vehicle lease and take ownership of the vehicle. You can request a payout figure which will be emailed to you within 24 hours.
  • Lendly Redundancy Insurance may be available to you in the event you’ve been made involuntarily redundant.

How do I activate my account?

You can activate your account at Lendly.com.au, using your chosen email address as your username. Your online account allows you to view your account balances, generate statements and keep track of your running cost account 24 hours a day, 7 days a week.

How does Lendly let me know how I am tracking?

You will receive monthly emails with your account balance. You can also access your Lendly account online 24 hours a day, 7 days a week to keep track of your account.

How do I pay for fuel?

You will receive your Lendly fleet card within 10 business days of commencing your account. Please check the registration details and vehicle description on your card. After filling up, simply present your Lendly fleet card for payment at the service station and remember to enter your odometer reading to help us keep track of your budget and maintenance.

What happens if I lose my Lendly fuel card?

If your card is lost or stolen, please notify us immediately. We’ll cancel your current card and reissue you with a new card as fast as possible. Please keep in mind, you are responsible for all transactions on the card until the loss is reported.

What steps do I take when servicing my car?

First step is to find the nearest Lendly provider. When booking your car in, please make them aware you are a Lendly customer. This makes sure someone calls our Repair Assist team for an order number before starting work on your car.

What if I have to use a Lendly non-approved provider?

In the unlikely event of limited coverage in your area, don’t worry, you can just pay for the repairs and submit a reimbursement claim form through Lendly.

Who pays for the service and repairs on my car?

If your car is booked with one of our 3,500 approved merchants Lendly will be invoiced directly for your repairs. The amount will then be deducted from your online running account.

If you use a non-approved merchant, you’ll need to pay for the repairs and submit a reimbursement claim form through Lendly.

Does Lendly pay for my registration renewal each year?

You can elect to have Lendly pay your registration renewal for you. When your renewal arrives, check all the details are correct, complete your renewal notice and the Lendly expense direct payment/reimbursement form and scan and send copies to us. Do not send originals. Lendly requires up to 10 working days to pay your registration after receiving your forms, otherwise you need to pay it directly and claim reimbursement from Lendly.

Can I pay my registration renewal myself?

If it’s easier for you to pay the registration renewal yourself, that’s fine go ahead and pay the full amount to your local traffic authority. To claim reimbursement from Lendly complete the direct payment/reimbursement form and provide a copy of your payment receipt.

If you don’t receive your renewal notice, contact your local traffic authority before the expiry date of your vehicle’s registration.

Your car is registered in your name and it is your responsibility to make sure it is always registered.

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